DESC. NO.               T4-1006
JOB TITLE:        TELECOMMUNICATIONS ANALYST, B

LAST UPDATE:        August 30, 2001                        
 

BASIC FUNCTION:

Assists and helps supervise the review and processing of the organizations telecommuni­cations requisitions for the Office of Telecommunications. Requests for service can include moves/adds/changes for new and existing service.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

Under direct supervision, is responsible for the analysis, interpretation, and processing of all telecommunications order processing. Reviews telephone requisitions, departmental memoranda, telephone contracts and vendor tariffs and services to maintain the organizations administrative/sales/service/manufacturing telephone order processing records. Monitors the telephone order process for all telecommu­nications facilities and services. Analyzes the computerized order processing operations and develops recommendations for telecommunica­tions service enhancements.

Maintains all requisition logs retaining order dates, order and assigned project numbers. Contacts all telecommunications vendors and departmental staff to determine scheduled appointment dates as is appropriate. Notifies all users of appointment dates and any changes to same. Follows up with users to determine actual completion dates. Maintains telephone requisition file and coordinates billing notification of all completed requisitions. Responsible for vendor correspon­dence for projects under the positions responsibility.

Performs other duties and assignments as required.

SUPERVISION RECEIVED:

Receives direct supervision from the Telecommunications Analyst Senior. Expected to perform daily and routine tasks with a minimum of supervision. Initiative and decision making are encouraged with results sometimes reviewed by immediate supervisor.

SUPERVISION EXERCISED:

By the nature of the position, exercises indirect supervision of telephone end users and vendors. May exercise indirect supervision of Telecommunications Analyst C.

QUALIFICATIONS:

College degree in related area and a minimum of two years experience in the field of voice communications or equivalent combination of education and work experience. Should have working knowledge of large telephone systems, public services commission tariffs, telephone company order processing procedures, and computer‑produced telephone bills. Ability to interface with users and staff and possess good oral and written communicative skills. Must be able to work in stressful situations and willing to work overtime. Experience with IBM personal computers required. Knowledge of voice processing desirable.

DESC. NO.               T4-1007
JOB TITLE:        TELECOMMUNICATIONS ANALYST, A

LAST UPDATE:        August 30, 2001                        

 

BASIC FUNCTION:

Assists the Telecommunications Analyst Senior in specific areas of the telecommunications review and processing functions for the Office of Telecommunications. Responsibility primarily  involves intracampus communications efficiency.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

Under general supervision, reviews departmental telecommunications usage requirements and works with computer generated accounting and usage reports. Analyzes telecommunications systems within work areas of departments to ensure the optimization of operations with least cost orientations. Determines how existing systems are used versus the needs of the departments. Performs telecommunica­tions consultation services to departments for each requisition submitted requiring substantive change in service. Investigates each request for new services or relocations of existing services. Develops telecommunications reconfigurations. Monitors departmental dissatisfaction or user complaints. Prepares  correspondence to normal departmental queries on the status of telecommunications services and future plans. Performs special telecommunications projects as required. Interfaces with telecommunications vendors relative to telephone products, services and order processing. Prepares and analyzes telecommunications statistics relating to organizations communications equipment and use. Performs other duties and assignments as required.

SUPERVISION RECEIVED:

Receives general supervision from Telecommunications Analyst Senior. Expected to perform daily and routine tasks with a minimum of supervision. Initiative and decision making are encouraged.

SUPERVISION EXERCISED:

By the nature of the position, exercises indirect supervision of telephone end users and vendors. May exercise indirect supervision of Telecommunications Analyst C and B. May act as Project Leader for other analysts for specific projects.

QUALIFICATIONS:

B.A. or B.S. college degree in related area and a minimum of three years experience in the field of voice communications or equivalent combination of education and work experience including knowledge of large telephone systems; strong communications skills (written and verbal); ability to relate to staff and senior management personnel; supervisory experience preferred; ability to understand requirements of WATS, Foreign Exchange, tie lines and other telecommunications products and services; ability to analyze telephone requisitions to ascertain proper departmental telecommunications requirements; ability to read and interpret telecommunications vendor billing, statements, equipment lists and installation analysis. Must be able to work in stressful situations. Experience with IBM personal computers required. Knowledge of voice mail and voice processing applications required.

DESC. NO.               T4-1008
JOB TITLE:         TELECOMMUNICATIONS ANALYST, SR.

LAST UPDATE:        August 30, 2001                        

BASIC FUNCTION:

Responsible for the provision of advanced telecommunications consulting services to organization users and the staff responsible for the telephone requisitioning process in the Office of Telecommuni­cations.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

Under general direction, represents the Office of Telecommunications in most advanced technology issues dealings with voice communications service. Ensures the telecommunications needs of all organization users are fulfilled and included in future policies and telecommunica­tions planning and development. Responsibilities include: participating in the development of billing schemes, overseeing the installation of equipment and services, consulting with Officers and Staff regarding system design and selection, disseminating information on networking services provided by Computer Center and coordinating orders and installations with Data Communica­tions and Facilities Management, interfacing with all telecommunications vendors and supervising support staff.

SUPERVISION RECEIVED:

Receives supervision from the Assistant Manager, Office of Telecommunications and the Telecommunications Analyst Lead. Expected to perform special projects and assignments concerned with advance needs and requirements with minimum supervision.

SUPERVISION EXERCISED:

Exercises direct supervision of Telecommunications Analyst positions C, B, A. May spearhead special project teams as they are designated. Helps evaluate staff performance during review process. Participates in hiring new staff.

QUALIFICATIONS:

B.A. or B.S. college degree in related area and a minimum of five years experience in the field of voice communications with at least 2 years of supervisory experience preferred, or equivalent combination of education and work experience. Excellent knowledge of large telephone systems; strong communications skills (written and verbal); ability to relate to staff and senior management personnel; ability to understand requirements of WATS, Foreign Exchange, tie/T1/T3 lines and other telecommunications products and services; advanced ability to analyze complicated telephone requisitions to ascertain proper departmental telecommunications requirements; experience reading and interpreting telecommunications vendor billing, statements, equipment lists and installation analysis. Must be able to work in stressful situations. Experience with IBM personal computers and automated telecommunications management systems required. Knowledge of voice mail and voice processing applications required. Experience with switched data applications highly desired.

DESC. NO.               T4-1009
JOB TITLE:        TELECOMMUNICATIONS ANALYST, LEAD

LAST UPDATE:        August 30, 2001                        

BASIC FUNCTION:

Responsible for supervising the provision of switched telecommunications consulting services to the organizations end users, the telecommunications requisitioning process, the upkeep of the telecommunications management system ordering data base, and providing trouble desk management.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

Under general direction, responsible for the review, design and analysis of the organizations switched telecommunications needs and configurations requirements, trouble desk management and the maintenance of the order processing system. Ensures that the switched telecommunica­tions needs of all the organizations users are fulfilled and included in future policies and telecommuni­cations planning and development. Responsibilities include: the supervision of Telecommunica­tions Analysts, participating in the development and on going maintenance of  billing schemes, overseeing the installation of equipment and services, consulting with the organizations senior level management and staff regarding system design and selection, disseminating information on switched telecommunications services, coordinating orders and installations with other telecommunications departments. Provides an interface with outside telecommunications vendors for their services to the end user community. Participates in the issuance of the organizations newsletter.

Performs other duties and assignments as required.

SUPERVISION RECEIVED:

Receives general supervision from the Client Support Manager. Performs daily duties and supervision under the organizations general rules and guidelines established for such activities.

SUPERVISION EXERCISED:

Exercises direct supervision of all Telecommunications Analysts, including positions C, B, A and Senior. Acts as Project Leader for advanced application project teams as they are designated. Evaluates staff performance during review process. Responsible for hiring and educating new staff.

QUALIFICATIONS:

College degree, preferably a B.A. or B.S. with an advance degree preferred, in Telecommunica­tions, Computer Science, Engineering, Business or related area and a minimum of seven years experience in the field of telecommunications analysis and design or equivalent combination of education and work experience. Working knowledge of large digital telecommunications systems, all categories of station equipment, familiarity with public services commission tariffs, WATS, Megacom service, Foreign Exchange, tie lines and telecommunications products and services; telecommunications company order processing procedures, and computer produced telecommuni­cations bills. Good supervisory experience in a large telecommunications environment. Strong communications skills (written and verbal); ability to interface with staff and administration; ability to analyze switched telecommunications requisitions to ascertain proper departmental telecommuni­cations requirements; ability to read and interpret telecommunications vendor billing, statements, equipment lists and installation analysis. Must be able to work in stressful situations and willing to work outside of normal business hours when necessary. Experience with personal computers and mainframe accounting systems. Excellent understanding of telecommuni­cations accounting systems and voice mail and voice processing applications.

DESC. NO.               T4-1020
JOB TITLE:        COMMUNICATIONS ANALYST, I

LAST UPDATE:        August 30, 2001                        

 

BASIC FUNCTION:

Assist in the planning and utilization of communications systems to include, but not limited to:

A. Basic Telephone systems

B. Analog and Digital Data communications

C. Data Networks and Transmission

D. Community Antenna Television systems

E. Teleconferencing

F. Least Cost Toll Routing Network

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

Assist in planning and utilization of the organizations communications systems to ensure maximum efficiency and operational performance within budgetary limits.

Assist in design support to departments engineering systems that require interface with the communications network.

Assist with the coordination of outside contractors and engineers in the selection and placement of communications systems for renovations and new construction with regard to cost allocation and budgetary impact.

Analyze communications requests and determine the most cost effective and compatible means by which maximum efficiency and economics can be obtained.

Prepare reports and analysis setting forth progress, adverse trends and appropriate recommenda­tions or conclusions.

Working knowledge of local, intra and interstate tariffs to ensure that economics available by proper use of these tariffs are maximized.

Assist in the evaluation of field trials of communication systems and apparatus to be used for establishing requirements, plans and objectives to satisfy future communications needs.

Attend basic telecommunications seminars and schools in order to keep abreast of growth and changes within the communications industry.

Assist in inter-departmental training in proper operation and features of new equipment and systems. Perform other related duties incidental to the work described herein.

SUPERVISION RECEIVED:

Performs daily tasks under the immediate supervision of the Manager for Telecommunications. Limited initiative and decision making are encouraged.

SUPERVISION EXERCISED:

By the nature of the position, exercises indirect supervision of telephone end users and vendors.

QUALIFICATIONS:

College degree, preferably a four year degree, but a two year degree will be accepted, in related area and a minimum of one year's experience in the field of voice communications or equivalent combination of education and work experience. Should have exposure to medium to large scale telephone systems, Public Service Commission tariffs, telephone company order procedures and computer‑produced telephone bills. Ability to interface with users and staff and possess good oral and written skills. Must be able to work in stressful situations and willing to work overtime. Typing experience and experience with IBM personal computers highly desirable.

DESC. NO.               T4-1021
JOB TITLE:        COMMUNICATIONS ANALYST, II

LAST UPDATE:        August 30, 2001                        

 

BASIC FUNCTION:

Coordinate and assist the planning, engineering and utilization of communications systems for the organization. Duties include but are not limited to:

A. Basic Telephone Systems

B. Analog and Digital Data communications

C. Data Networks and Transmission

D. Community Antenna Television Systems

E. Teleconferencing

F. Least Cost Toll Routing Network

G. Rates and Tariffs

H. Microwave

I. Local Area Networks

J. Fiber Optic Transmissions

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

Coordinate and assist in planning, engineering and utilization of the organization's Communica­tions Systems to ensure maximum efficiency and operational performance within budgetary limits.

Assist architects, engineers and builders in the planning, design and installation of entire communications systems.

Assist in design support to departments engineering systems which require interface with the communications network.

Analyze telecommunications and data communications requests and determine the most cost effective and compatible means by which maximum efficiency and economics can be obtained.

Coordinate with outside contractors and engineers the selection and placement of communica­tions systems for renovations and new construction with regard to cost allocation and budgetary impact.

Plan and assist in set up and operations of teleconferences involving voice, data and video transmission.

Have a thorough knowledge and understanding of local, intra and interstate tariffs to ensure the economics available by proper use of these tariffs are maximized.

Coordinate and analyze large toll distribution network for the organization. Report directly to Assistant Business Manager of the organization with regard to traffic analysis, cost allocation, and customer grade of service.

Due to the dynamic and ever changing communications industry, extensive research in trade publications and participation in seminars and conferences is required to keep abreast of the growth and changes within the industry.

Coordinate and plan video broadcast for all events.

Coordinate and plan the use of local are networks with Tel/Com plant supervisors and manager to ensure that a cohesive network design is maintained.

Have a basic understanding and working knowledge of new state of the art communications concepts which include local microwave networks and fiber optic transmission.

Assist in the evaluation of field trials of communication systems and apparatus to be used for establishing requirements, plans and objectives to satisfy future communications needs.

Plan and coordinate utilization of Master Antenna system throughout campus with future considerations being given to interface with video satellites and the local cablevision franchise.

Prepare reports and analysis setting forth progress, adverse trends and appropriate recommenda­tions or conclusions.

Conduct inter-departmental training in proper operation and features of new equipment and systems.

Perform other related duties incidental to the work described herein.

SUPERVISION RECEIVED:

Performs daily tasks under the direct supervision of the Manager for Telecommunications.

Expected to perform daily and routine tasks with a minimum of supervision. Initiative and decision making are encouraged with results sometimes reviewed by immediate supervisor.

SUPERVISION EXERCISED:

By the nature of the position, exercises indirect supervision of telecommunications system end users and vendors. May aide lower level Analysts.

QUALIFICATIONS:

College degree, preferably a four year degree, but a two year degree will be accepted, in related area and a minimum of two year's experience in the field of voice communications with at least one years' experience with data, or equivalent combination of education and work experience. Should have exposure to medium to large scale telecommunication systems, Public Service Commission tariffs, telephone company order procedures and computer‑produced telephone bills. Ability to interface with users and staff and possess good oral and written skills. Must be able to work in stressful situations and willing to work overtime. Typing experience and experience with IBM personal computers required.

Basic understanding of LANs, microwave equipment and CATV.

DESC. NO.               T4-1022

JOB TITLE:        COMMUNICATIONS ANALYST, III

LAST UPDATE:        August 30, 2001                        

 

BASIC FUNCTION:

Engineer and coordinate design and utilization of communications systems for the organization to include, but not limited to:

A. Basic Telephone Systems

B. Analog and Digital Data Communications

C. Data Networks and Transmission

D. Community Antenna Television systems

E. Teleconferencing

F. Least Cost Toll Routing Network

G. Rates and Tariffs

H. Future Office concepts:

   1. Word Processing

   2. Facsimile

   3. Electronic Mail

I. Microwave

J. Local Area Networks

K. Fiber Optic Transmission

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

Design and engineer data communications networks as dictated by departmental requirements and needs.

Provide engineering support for existing and planned systems which require interface with the Communications Network, including coaxial, microwave and fiber optics.

Design and engineer broadband or baseband data networks for renovations or new construction.

Engineer and design local networks which interface with satellite links for data, teleconferencing and entertainments.

Engineer and design circuits which interface with existing microwave system.

Establish and project communications cost associated with all proposed systems and networks.

Coordinate with outside contractors and engineers in the selection placement of communications systems for renovations or new construction.

Analyze communications requests and determine the most cost effective method so that maximum efficiency and economics are obtained.

Prepare reports and analysis setting forth progress, adverse trends and appropriate recommenda­tions or conclusions.

Must keep abreast of pending telephone tariffs to ensure that the organization is aware of any changes which will effect the economies and growth of the institution.

Working knowledge of least cost toll routing network.

Assist in the evaluation and field trials of communication systems and apparatus to be used for establishing requirements, plans and objectives to satisfy future communications needs.

Due to the dynamic and ever changing communications industry, extensive research in trade publications and participation in seminars and conferences is required to keep abreast of the growth and changes within the industry.

Design and engineer fiber optic systems and connecting apparatus.

Coordinate interconnecting services with outside communications companies, based on need and insuring that functional job requirements are not exceeded.

Design and assist in the engineering of switching, apparatus, voice and data networks associated with facsimile, electronic mail, voice mail and word processing.

Conduct inter-departmental training in proper operation and features of new equipment and systems.

Perform other related duties incidental to the work described herein.

SUPERVISION RECEIVED:

Performs daily tasks under the general supervision of the Manager for Telecommunications.

Expected to perform daily and routine tasks with a minimum of supervision. Initiative and decision making are encouraged without the need to be reviewed by immediate supervisor. Decisions that result in expenditures above guidelines still need to be reviewed.

SUPERVISION EXERCISED:

By the nature of the position, exercises indirect supervision of telecommunications system end users and vendors. Provides guidance, training to lower level Analysts. May head special projects.

QUALIFICATIONS:

Four year college degree, preferably a B.A or B.S in Telecommunications or in a in related area and a minimum of four year's experience in the field of voice communications with at least two  years' experience with data communications, switched data and LANs, or equivalent combination of education and work experience. Requires experience to medium to large scale telecommunication systems, Public Service Commission tariffs, telephone company order procedures and computer‑produced telephone bills. Ability to interface with users and staff and possess excellent oral and written skills. Must be able to work in stressful situations and willing to work overtime. Strong experience with IBM personal computers, telecommunications management systems and main frame computing required.

Good understanding of LANs, microwave equipment, voice mail applications and CATV required.  

DESC. NO.               T4-1030

JOB TITLE:        COMMUNICATIONS ANALYST

LAST UPDATE:        August 30, 2001                        

 

BASIC FUNCTION:

Assists in the analysis of communications requirements, provides detailed network specifications, develops or modifies communications software, recommends communications hardware.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

Under general direction and with some latitude for independent judgment and action:

Assists in the design and implementation of network protocols and services (including electronic mail, print services, CPU access services-front end processors, and external communications services-gateways).

Assists in the analysis of specifications and performance of commercial software and equipment.

Maintains responsibility for the development, implementation, modifications, maintenance, testing and documentation of assigned work.

Recommends and/or assists in the design of network access interfaces, management and control facilities, and accounting facilities for the telecommunications network.

Analyzes and designs appropriate network topologies based on communities of interest and organization logistics.

Confers with technical and user personnel to access communications needs and recommends or assists in the design of enhancements to the communication network to meet these needs.

Provides telecommunication consulting services to computing center and non-computing center personnel. Recommends appropriate utilization of existing facilities or design of new facilities.

Maintains and completes logical and physical documentation of assigned telecommunications projects. Creates training documentation in coordination with appropriate departments.

Keeps abreast of trends and technical developments in the field by self-study, participation in job related seminars, courses, or conferences, and liaison with vendors.

Performs other duties as delegated in support of the overall telecommunications division activities.

SUPERVISION RECEIVED:

Receives general directions from Manager and performs daily and routine functions with some latitude for independent judgment and action.

SUPERVISION EXERCISED:

By the nature of the position, exercises indirect supervision of telephone end users and vendors. Provides no direct supervision of other staff.

QUALIFICATIONS:

Bachelor's degree, preferably a B.S. in a related discipline such as Computer Science, Telecommunications or Engineering and 1-2 years of related telecommunications experience, or an equivalent combination of education and work experience. Knowledge of at least one programming language, Synchronous and asynchronous protocols. Good oral and writing skills.

DESC. NO.               T4-1031
JOB TITLE:        COMMUNICATIONS ANALYST, JR

LAST UPDATE:        August 30, 2001                        
 

BASIC FUNCTION:

Assists in the analysis of communications requirements, detailed network specifications, and assists in the development or modification of communications software, recommends communications hardware.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

Under general guidance and with limited latitude for independent initiative:

Assists in the design and implementation of network protocols and services ( including electronic mail, voice mail, print services, CPU access services-front end processors, and external communications services-gateways). Provides programming for the implementation of these devices.

Assists in the analysis of specifications and performance of commercial software products and equipment. Participates in contract negotiations for purchases or leases.

Maintains responsibility for the development, implementation, modification, maintenance, testing and documentation of assigned work.

Assists in the design of network access interfaces, management and control facilities, and accounting facilities for the telecommunications network.

Analyzes and designs appropriate network topologies based on communities of interest and organization logistics.

Confers with technical and user personnel to assess communications needs and recommends or assists in the design of functional enhancements to the communication network to meet these needs.

Provides telecommunication consulting services to computing center and non-computing center personnel. Recommends appropriate utilization of existing facilities or assists in the design of new facilities.

Maintains and completes logical and physical documentation of assigned telecommunications projects. Creates training documentation in coordination with appropriate departments.

Keeps abreast of trends and technical developments in the field by self-study, participation in job related seminars, courses, or conferences, and liaison with vendors.

Performs other duties as delegated in support of the overall telecommunications division activities.

SUPERVISION RECEIVED:

Receives general guidance from Manager and performs daily and routine functions with limited latitude for independent judgment and action. Initiative and decision making are encouraged.

SUPERVISION EXERCISED:

By the nature of the position, exercises indirect supervision of telephone end users and vendors. Provides some direct supervision of other staff for specific projects assigned. Provides significant input to other technical areas concerned with areas of expertise.

QUALIFICATIONS:

Bachelor's degree, preferably a B.S. in a related discipline such as Computer Science, Telecommunications or Engineering and 2-3 years of related telecommunications experience, or an equivalent combination of education and work experience. Knowledge of at least one higher level programming language, working familiarity with Synchronous and asynchronous protocols, and working knowledge of at least one local area network protocol. Good oral and writing skills. Good interpersonal skills.

DESC. NO.               T4-1032
JOB TITLE:        COMMUNICATIONS ANALYST, SENIOR

LAST UPDATE:        August 30, 2001                        
 

BASIC FUNCTION:

Analyzes communications requirements, provides detailed network specifications, develops or modifies communications software, recommends communications hardware, and assists in the scheduling of communications projects.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

Under general direction and with latitude for independent judgment and action:

Recommends or designs and implements network protocols and services (including electronic mail, voice mail, voice processing, print services, CPU access services - front end processors, and external communications services - gateways). Provides detailed and complex programming for the implementation of these areas.

Assists in the analysis of specifications and performance of commercial software products and equipment. Makes programming modifications to commercial software as required.

Maintains responsibility for the development, implementation, modification, maintenance, testing and documentation of assigned work.

Recommends and/or designs network access interfaces, management and control facilities, and accounting facilities for the telecommunications network.

Analyzes and designs appropriate network topologies based on communities of interest and organization logistics.

Confers with technical and user personnel to assess communications needs and recommends or designs functional enhancements to the communication network to meet these needs.

Provides telecommunications consulting services to computing center and non-computing center personnel. Recommends appropriate utilization of existing facilities or design of new facilities.

Maintains complete logical and physical documentation of assigned telecommunications projects. Creates training documentation in coordination with appropriate departments.

Keep abreast of trends and technical developments in the field by self-study, participation in job related seminars, courses, or conferences, and liaison with vendors.

Performs other duties as delegated in support of the overall telecommunications division activities.

SUPERVISION RECEIVED:

Receives general direction from Manager and performs daily and routine functions with significant latitude for independent judgment and action. Initiative and decision making are encouraged.

SUPERVISION EXERCISED:

Provides direct supervision of staff for specific projects assigned. Scope of some projects will be major areas of concern for organization. Provides significant technical input to other technical areas concerned with areas of expertise.

QUALIFICATIONS:

Bachelor's degree required with an advanced preferred, preferably a B.S. or M.S. in a related discipline such as Computer Science, Telecommunications or Engineering and 3-5 years of related telecommunications experience, or an equivalent combination of education and work experience. Knowledge of at least two higher level programming language, working familiarity with Synchronous and asynchronous protocols, and working knowledge of at least two local area network protocols. Excellent oral and writing skills. Good interpersonal skills. Supervisory experience required.

DESC. NO.               T4-1033
JOB TITLE:        COMMUNICATIONS ANALYST, LEAD

LAST UPDATE:        August 30, 2001                        
 

BASIC FUNCTION:

Analyzes communications requirements, provides detailed network specifications, develops or modifies communications software, recommends communications hardware, and assists in the scheduling of communications projects.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

Under general direction and with considerable latitude for independent judgment and action:

Assists in the development and monitoring of telecommunications division budget.

Instructs personnel on established standards and provides technical expertise and guidance to assure optimum efficiency and program progress. Assists in the development of policies and procedures, and ensures that documentation is kept current and complete.

Recommends or designs and implements network protocols and services (including electronic mail, voice mail, voice processing, ACD, print services, CPU access services-front end processors, and external communications services-gate ways). Provides detailed guidance in programming for these areas.

Assists in the analysis of specifications and performance of commercial software products and equipment. Provides programming and training on vendor products for staff.

Maintains responsibility for the development, implementation, modifications, maintenance, testing and documentation of assigned work.

Recommends and/or designs network access interfaces, management and control facilities, and accounting facilities for the telecommunications network.

Analyzes and designs appropriate network topologies based on communities of interest and organization logistics.

Confers with technical and user personnel to assess communications needs and recommends or designs functional enhancements to the communication network to meet these needs.

Provides telecommunication consulting services to computing center and non-computing center personnel. Recommends appropriate utilization of existing facilities or design of new facilities.

Maintains and completes logical and physical documentation of assigned telecommunications projects. Creates training documentation in coordination with appropriate departments.

Keep abreast of trends and technical developments in the field by self-study, participation in job related seminars, courses, or conferences, and liaison with vendors.

Performs other duties as delegated in support of the overall telecommunications division activities.

SUPERVISION RECEIVED:

Receives general direction from Manager and performs daily and routine functions with considerable latitude for independent judgment and action. Initiative and decision making are encouraged to meet the goals of the telecommunications department and the organization in general.

SUPERVISION EXERCISED:

Plans, organizes, and directs the activities of assigned staff. Selects, trains, orients, evaluates performance and performs other personnel actions for assigned staff. Provides significant technical input to other technical areas concerned with areas of expertise.

QUALIFICATIONS:

Bachelor's degree required with an advanced preferred, preferably a B.S. or M.S. in a related discipline such as Computer Science, Telecommunications or Engineering and 3-5 years of related telecommunications experience including 2-3 years supervisory experience, or an equivalent combination of education and work experience. Knowledge of at least two higher level programming language, working familiarity with Synchronous and asynchronous protocols, and working knowledge of at least two local area network protocols. Excellent oral and writing skills. Good interpersonal skills. Must be able to work under pressure and meet deadlines. Good presentation skills desirable.

DESC. NO.               T4-2010
JOB TITLE:        COMMUNICATIONS ANALYST

LAST UPDATE:        August 30, 2001                        
 

BASIC FUNCTION:

Assess user needs and assist in the planning, design, and implementation of departmental communications systems; assist with user training classes; and assist writing and editing telecommunications newsletters.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

Responsible primarily for the assessment of user needs and the development of departmental designs with each department's telecommunications coordinator. Coordinates the installation and conversion of station equipment and testing of the programming. Insures all elements of the requested design are in place. Specific duties are as follows:

      Meets with departmental representatives to discuss design issues and reviews the documentation procedures for the requested designs.

      Reviews departmental design records for accuracy and system integrity and makes recommenda­tions.

      Schedules service order activities with installation/repair staff.

      Tests each station for proper operation according to the requested design. Provides required corrections to installation/repair.

      Inspects the quality of station installation and wiring and reports discrepancies with departmental policies and standards to the supervisor.

      Assists departments in trouble report resolution by meeting with the users, testing features and station equipment, and reporting repair/programming problems to the install/repair unit for action.

      Assist in conducting user training classes.

      Coordinate departmental listings in Telephone Directory.

      Assist in conducting customer service surveys and compiling results.

      Assist in updating User's Guides, writing and distributing newsletters and news article on timely telecommunication topics.

      Assist with annual physical inventory of service and equipment in departments. Special projects as assigned.

SUPERVISION RECEIVED:

Performs Analyst functions under the direct supervision of the Manager, Office of Telecommuni­cations.

SUPERVISION EXERCISED:

Provides no direct supervision of staff. Provides indirect supervision of departmental users through consultation and design efforts.

QUALIFICATIONS:

High school diploma, 5-7 years progressive experience in business management, good communications and organizational skills, marketing, teaching, advertising, journalism. Good grammar, spelling, and good speaking voice.

DESC. NO.               T4-2020
  JOB TITLE:        VOICE SYSTEMS ANALYST

LAST UPDATE:        August 30, 2001                        
 

BASIC FUNCTION:

Under general supervision, assists in the installation, rearrangements and maintenance of a telecommunications system for all the organization's locations.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

Interface with field engineers and departments with regard to equipment placement and installation for all organization locations, as well as outlying offices (approximately 950 departments).

Assists the field engineers with on-site surveys. Issues telephone work orders and follows up on dates for same. Maintains and verifies automated record system data. Coordinates and trains departments and new employees on the procedures for using telephone equipment and features. Maintains files for pending and completed service orders. Verifies accuracy of service requests between field engineers and departments. Prepares invoices for departmental billing and forwards to billing office. Assists with procuring, auditing and allocation of all aspects of telephone bills. Verifies counts of hardware for switches and prepares reports for equipment inventory. Assumes the responsibilities for the billing manager in her absence.

This position requires contact with all the organizations' departments when designing a system or for telephone training of new employees.

This position is responsible for making the flow of voice communications as smooth as possible for all departments.

SUPERVISION RECEIVED:

Weekly, the Assistant Director and the Voice Systems Analyst will meet to review the status of all current projects and the strategic plans for upcoming projects.

SUPERVISION EXERCISED:

Provides no direct supervision of staff. The nature of the position allows for the indirect supervision of organizations personnel on telecommunications use and costs.

QUALIFICATIONS:

A B.S. is desired, but a high school graduate with experience in voice and some data communications is a must. Ability to get along with a diverse group of people is necessary.

DESC. NO.               T4-2030
JOB TITLE:        NETWORK ANALYST

LAST UPDATE:        August 30, 2001                        
 

BASIC FUNCTION:

Provides the organization community with operational support for networking through coordination, monitoring, consultation, and troubleshooting. The position is responsible for the day-to-day operations of the Network Operations Center. This position also assists the Manager of Data Communication Services designing networks and providing for the integration of these networks into the organizations internet.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

The position of Network Analyst provides technical expertise and support to the Manager of Data Communication Services in the day-to-day operation of the Network Operation Center. There is a need to consistently monitor the configuration and performance of the growing campus network. A need also exists for immediate troubleshooting of network problems as they arise.

This position is faced with a rapidly advancing industry involving highly technical equipment and issues. This position must understand the needs of the organizations user community as they relate to data communications and must recommend satisfactory solutions from the data communications industry. The position must understand and be able to relate principles of management of information resources. The ability to work with technical and non-technical people is critical to the success of this position.

As an ad-hoc member of the Organization's Network Management Team, this position assists in making necessary decisions involved in designing and recommending departmental networks, intra-building networks, and organization-wide networks. The position keeps the Manager informed of the status of all projects and major problems and of advances in technology. All budget expenditures are reviewed by the Manager.

MAJOR RESPONSIBILITIES include but are not limited to the following:

      1.               Coordinate Day-to-Day Operations of the Network Operations Center.

                  -                 Provide technical assistance to network users.

                  -                 Troubleshoot network problems.

                  -                 Monitor organization network services and ensure continued availability.

                  -                 Monitor the organization broadband network to ensure operation at accept­able standards as set by the Network Management Team.

      2.               Consult with department heads and building agents regarding Building Networks.

                  -                 Assists manager in meeting with department representatives to discuss networking needs.

                  -                 Gathers pertinent information regarding existing communications facilities.

                  -                 Participates on the Network Management Team as requested in the analysis of department networking needs and applications.

                  -                 Produces documentation describing recommendations to departments.

      3.               Coordinate Organization Wide Network Access

                  -                 Ensure availability of the Name Server at all times.

                  -                 Assign network addresses and names to attached machines on the organizations internet network.

                  -                 Maintain reliable database of attached network machines, addresses, and contacts.

                  -                 Verify integrity of attached nodes

      4.               Assists in evaluating, recommending, and selecting equipment, services, and network components for organization networks.

                  -                 Performs evaluations and tests of networking services and components for recommendation to departments or for use in the organization-wide communica­tions network.

                  -                 Assesses technological advances and advises manager.

      5.               Keep abreast of the data communications industry through literature, attendance at conferences, seminars and other functions, and association with other professionals and colleagues in the industry.

SUPERVISION RECEIVED:

Reports directly to the Manager, Data Communication. Expected to perform daily and routine functions with a minimum of supervision.

SUPERVISION EXERCISED:

Supervises Network Operations Center personnel. Responsible for annual reviews, salary recommendations, interviewing and hiring new staff. Schedules all operations and staff associated with the Network Operations Center.

QUALIFICATIONS:

A bachelor's degree in Computer Science, Engineering, or Information Management or equivalent experience is necessary to fulfill the requirements of this position. Additional qualifications include:

1.         Thorough knowledge of data communi­cation princi­ples, applications, and technolo­gies.

2.         Knowledge of networking methods, equipment, and applications.

3.         Knowledge of various computers and related equipment and software.

4.         Understanding of information management principles, methods, technologies and systems.

5.         Excellent public relations skills

6.         Knowledge of organizations networking strategies and long range goals helpful.

7.         Excellent writing and communication skills.

DESC. NO.               T4-2040
  JOB TITLE:        TELECOMMUNICATIONS ANALYST

LAST UPDATE:        August 30, 2001                        
 

BASIC FUNCTION:

Responsible for consulting with the end user community for switched telecommunications needs and the review and processing of switched telecommunications requisitions, including working with the organizations telecommunications management system.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

Under general supervision, performs direct telecommunications consulting, analysis and interpretations of end user switched telecommunications requirements; develops telecommunica­tions reconfiguration; processes all switched telecommunications order requisitions, prepares departmental memoranda for end user correspondence, coordinates billing notification of all completed requisitions; maintains organizations administrative switched telecommunications order processing records and all requisition logs. Contacts all telecommunications areas necessary to determine and schedule appointment dates; notifies users of appointment dates; follows up with users to determine actual completion dates. Monitors departmental dissatisfaction, user complaints and helps staff trouble desk. May interface with other telecommunications vendors relative to products and service. Prepares and analyzes switched telecommunications statistics relating to organizations communications equipment and use. Performs training and education classes as required. Analyzes and works with the computerized order  processing system and develops recommendations for switched telecommunications service enhancements. Will participate in the issuance of the organizations newsletter.

SUPERVISION RECEIVED:

Receives direct supervision from the Telecommunications Analyst Lead.

SUPERVISION EXERCISED:

Exercises indirect supervision of switched telecommunications users and vendors.

QUALIFICATIONS:

College degree, preferably a B.A. or B.S., in related area and a minimum of one years experience in the field of telecommunications or equivalent combination of education and work experience. Working knowledge of large digital telecommunications systems, station equipment, some familiarity with public services commission tariffs, telecommunications company order processing procedures, and computer produced telecommunications bills. Ability to interface with users and staff and possess good oral and written communicative skills. Must be able to work in stressful situations and willing to work outside of normal working hours. Experience with personal computers and main frame telemanagement software highly desirable.

DESC. NO.               T4-2050
  JOB TITLE:        SYSTEM/NETWORK ANALYST

LAST UPDATE:        August 30, 2001                        
 

BASIC FUNCTION:

Analyze and track system and network statistical information to ensure efficient and effective telecommunication system operation. Provide user-to-vendor liaison to resolve network problems.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

Perform routine analysis of daily system utilization; monitor overall trends.

Recommend and implement changes to maximize telecommunication system operation and minimize costs.

Create and maintain historic data files for long-term comparison and analysis.

Perform bi-annual long-distance network studies; recommend and implement necessary alterations to the network based on these studies. Understand and interpret various tariffs and recommend strategies to avail the organization of opportunities created.

Provide liaison between users and vendor(s) for transmission problems. Create and maintain appropriate audit trails to effect efficient resolution to circuit problems/outages.

Assist Staff Engineer with project planning and implementation related to switch and network configuration.

Assist System Administrator with routine maintenance of computer system and associated with the telecommunications management system.

Keep current with industry-wide and system-specific technologies.

CONTACTS: Internal; Routine contact with staff. External; Frequent contact with vendor representatives; occasional contact with consultants.

WORKING CONDITIONS: Fast-paced, but otherwise standard office environment; occasional over-night travel.

PHYSICAL DEMANDS: Frequent work on CRT and PC. Occasional requirement to move and/or transport equipment.

SUPERVISION RECEIVED:

Reports directly to the Manager, Office of Telecommunications. Expected to perform daily routine and regularly scheduled functions with general direction from Manager.

SUPERVISION EXERCISED:

Provides no direct supervision of staff.

QUALIFICATIONS:

Associate's technical degree and three years' computer and electronics maintenance and repair or five years' experience without college degree. In-depth knowledge of traffic engineering theory and network analysis required. Technical training courses (military and/or manufacturer) highly desired as is a knowledge of computer programming and computer operation. PC experience helpful. Good verbal and written communications skills necessary as well as a sense of urgency.

DESC. NO.               T4-2060
JOB TITLE:        NETWORK TRAFFIC ANALYST

LAST UPDATE:        August 30, 2001                        
 

BASIC FUNCTION:

To effectively monitor and control telecommunications systems performance in order to provide optimum service for the end user and organization.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

Responsibilities include: Monitors network performance for reliability to assure minimum interruption in network service, identify, analyze and solve network problems to improve levels of service and assure timely recovery of service in event of outages, collect data and produce computer reports reflecting network activity to provide management with data for planning in changes in the network. Determines intermittent line problems in communications control units, modems, multiplexers, channel interfaces and network lines. Analysis complex user problems requiring complete understanding of user's equipment as well as internal system logic and software background. Decides upon the necessity of having telephone company's or other vendor's service staff dispatched for field repairs on communications system equipment.

Will use vendor technical manuals with respect to communications hardware and software research. Use data processing reference publications, i.e., Datapro, Auerback, Gartner... in the determination of user needs and problems.

SUPERVISION RECEIVED:

Reports directly to the Network Communications Supervisor.

SUPERVISION EXERCISED:

May exercise supervision of vendors repair/maintenance staff. Will exercise some supervision of end users during trouble determination procedures.

QUALIFICATIONS:

Four-year college degree preferred with a two year degree acceptable. 3-5 years experience in data processing communications, including extensive knowledge of network control software packages, a strong background of data processing operations and a knowledge of at least one programming language. Familiarity with common carrier facilities. Understanding of network design and test functions. An extensive relation with users requires effective oral and written communications.

DESC. NO.               T4-2070
  JOB TITLE:        DATA COMMUNICATIONS ANALYST/PROGRAMMER

LAST UPDATE:        August 30, 2001                        
 

BASIC FUNCTION:

Works in the design, research, implementation and maintenance of the organization's telecommunications hardware/software systems.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

Under general direction, this position is responsible for identifying, researching and evaluating telecommunications technologies and, for designing and implementation of telecommunications networks. Prepare specifications for computer networking and network facilities optimization. Identify, develop, evaluate and document diagnosing network performance procedures. Fulfill administrative reporting requirements. May assume supervisory responsibilities for a group of assigned staff for specific projects. Will perform other related duties as required.

SUPERVISION RECEIVED:

Receives specific direction from the Manager for Data Communications and Director, Information Services for research projects.

SUPERVISION EXERCISED:

May exercises direct supervision of Telecommunications Specialists for purposes of special projects. Will aid and work with other data communications analysts and programmers.

QUALIFICATIONS:

College degree, preferably B.S. in Engineering, Computer Science or Telecommunications or other related area or equivalent professional experience. Minimum of three years solid experience in the field of data communications (minimum of two years must have been in analysis positions) or equivalent combined graduate education and experience. Should have working knowledge of LANs, Common Carriers, synchronous and asynchronous protocols. Proficiency in at least one higher level programming language. Experience in SNA, X.25 and DNA desirable. Ability to interface with users and staff and possess good oral and written communicative skills. Must be able to work in stressful situations and willing to work flexible hours.