TeleCom Clinic's Definitive Guide to Job Descriptions
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JOB TITLE: Programmer/Analyst - C

Alternate Titles: Programmer/Analyst - Trainee

LAST UPDATE: August 30, 2001

DESC. NO.: PA-0010

DEPARTMENT: Department of Information Technology

EXEMPTION STATUS: Exempt / Non-Exempt

GRADE/SALARY: Management - Grade 3

GENERAL:

The TeleCom Clinic College is a dynamic, exciting, technologically advanced, growing college located in the heart of New Jersey. There are many active and diverse technological challenges. In the past year, hundreds of Pentium computers have been added to faculty, staff, administrators and student labs; the campus-wide wiring project has been completed that has expanded new voice, video and data network capability. The college has installed a new electronics network and has implemented several new LANs and WANs. The college has also embarked on a major web based software upgrade project.

BASIC FUNCTION:

Under immediate supervision primary responsibility is to provide technical support for administrative computing functions in projects that employ Datatel’s Colleague software and the related relational database and interface systems. Responsibility includes support of administrative offices for projects that require computer applications to support or improve the college operations.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

1. Interface with user departments, providing technical support for a limited range of computer applications.

2. Defines and prepares specifications for limited projects or changes to existing systems and applications, performing limited analysis of the impact upon other modules or applications.

3. Implements or makes modifications to existing systems to comply with user specifications, requiring low level programming expertise in various programming languages and operating systems.

4. Assists users in utilization of structured applications and in the utilization of generalized applications (such as query language, ad-hoc report tools, data transfer tools, interface systems, etc).

5. Performs the various entry-level functions associated with database management and administration, for the centralized, integrated databases of the institution.

6. Interacts with external software vendors as required to support computer application systems, providing for the definition and resolution of low level technical and procedural problems, and the adaptation and maintenance of the applications and systems.

7. Pursues and develops professional skills in ever-changing technology as it relates to the impact on computer applications.

8. Interfaces with Information Technologies departmental professionals for implementation or problem resolution in projects that require multiple technical disciplines.

9. Prepares support documentation for the Department of Information Technology, administrative users, and computer operations.

10. Performs other related duties and assignments as required.

SUPERVISION RECEIVED:

Functions with daily direct supervision from the Director of Administrative Computing. Assumes minimal project responsibility. The job function is considered technically correct and efficient; and informatively accurate with constant and direct supervisory intervention and review. Performs duties with professional expectations of team interaction among the Applications Programming group, other IT members, the institutions administrative staff and external contacts. Attends internal and external training sessions and meetings as directed and necessary for job performance.

SUPERVISION EXERCISED:

This entry-level position provides no direct supervision of other staff.

QUALIFICATIONS:

Must possess a minimum of a high school education (preferably with some college credits, ideally in either Computer Science, Information Systems); minimum two years of related information systems work experience (preferably in a higher education environment); experience with Datatel’s Colleague software and knowledge of Unidata, Unibasic and Uniquery a plus; or equivalent combination of education and work experience as determined by the Department of Information Technology.

Experience with Unibasic, Uniquery, Unidata, Pick-based RDMS, Datatel’s Envision Tool Kit, EPOS’s Telephone Registration, and UNIX are strong plus’s.

Work experience should demonstrate problem-solving skills, ability to work with interdisciplinary teams and good communication skills.

Working knowledge of PC’s; Windows 9x, NT or Windows 20000; Microsoft Office suite of products; either Netscape or Microsoft Explorer, and experience with at least one high-end email system such as Microsoft Exchange.

Experience in higher education preferred but not required. Ability to interface and communicate with non-technical personnel, administrative users, staff, faculty and students, as well as professional Information Technology staff. Must possess analytical skills, good oral and written communicative skills, be a quick learner, self-motivated, patient, and be able to work in stressful situations, and at times, be available to work flexible hours. Initiative, creativity and decision-making are required.

PHYSICAL DEMANDS:

There are minimum physical demands for this position. Using and reading from a PC for extended periods of time, moving around a crowded Network Operation Centers, carrying output for review, and the need to go to end users locations are amongst the demands of this position.

NON-PHYSICAL DEMANDS:

There will be the occasional need to work non-traditional hours and long ours of continuous concentration.

PROMOTIONAL OPPORTUNITIES:

This is considered an entry-level position in a family of positions that permit for growth and promotion as experience, training and education meet the qualifications of the next job description in the family. Promotions are expected from this position but will not take place before six months in the position.

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please remember to send $9.95 for each one you use to the address below for the many hours, days or weeks of time we have saved you:

TeleCom Clinic c/o Neil Sachnoff
4402 Stonehedge Road
Edison, NJ 08820

Copyright © 1991-2001by Neil S. Sachnoff, First Printing 1991, Printed in the United States of America