TeleCom Clinic's Definitive Guide to Job Descriptions
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JOB TITLE: Systems Engineer - C

Alternate Titles: Systems Engineer - Trainee

LAST UPDATE: August 30, 2001

DESC. NO.: SE-0010

DEPARTMENT: Department of Information Technology

EXEMPTION STATUS: Exempt / Non-Exempt

GRADE/SALARY: Management - Grade 3

GENERAL:

The TeleCom Clinic College is a dynamic, exciting, technologically advanced, growing college located in the heart of New Jersey. There are many active and diverse technological challenges. In the past year, hundreds of Pentium computers have been added to faculty, staff, administrators and student labs; the campus-wide wiring project has been completed that has expanded new voice, video and data network capability. The college has installed a new electronics network and has implemented several new LANs and WANs. The college has also embarked on a major web based software upgrade project.

BASIC FUNCTION:

Under immediate supervision, primary responsibility is to apply new technical skills to electronic mail, intranet, web based and other server projects that improve the effectiveness or efficiency of administrative and academic functions of the college in the area of computer systems, and systems applications.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

1. Provide low/entry level systems administration and maintenance functions to a variety of administrative and academic systems platforms; primarily for electronic mail, intranet, web based, and other central-site systems.

2. Coordinates systems security, login id creation and distribution, records maintenance, system and file backup, storage quotas, and messaging system software updates or releases on selected systems.

3. Administers the college’s web site server, and Internet and Intranet servers. Provide users with mechanisms to upload and modify content.

4. Prepares written documentation for server startup and shutdown procedures, and similar documentation, for all servers and system applications.

5. Monitors server and applications systems functions and usability, review performance utilization.

6. Help with problem resolution on selected systems supported, and maintain a database of services provided.

7. Performs administration functions for administrative systems that support the college’s Information Technology infrastructure.

8. Implement effective policies, procedures and processes to support the sustainability of the colleges administrative and academic servers, email, and web activities.

9. Perform other related duties and assignments as directed.

SUPERVISION RECEIVED:

Functions with daily direct supervision and assumes little direct project and systems administration responsibility. Receives specific day-to-day operational supervision from the Director of Systems Administration and Support. Works closely with other Department of I.T. management, professional and technical staff to coordinate related work and functions. Expected to perform daily and routine tasks with direct supervision. Attends internal and external training sessions and meetings as directed and necessary for job performance.

SUPERVISION EXERCISED:

May provide entry level instruction on the use of end user systems such as email for IT staff and other college personnel.

QUALIFICATIONS:

Must possess a minimum of a high school education (preferably with some college credits, ideally in either Computer Science, Information Systems); minimum two years of related information systems work experience (preferably in a higher education environment), and some Web administration and Internet based e–mail system administration experience, or UNIX/NT server administration; or equivalent combination of education and work experience as determined by the Department of Information Technology.

Helpful if work experience or education includes knowledge and use of basic computer and network hardware, TCP/IP, and LAN operating systems.

Basic knowledge of Windows 9X and NT, Microsoft Office suite of products, either Netscape or Microsoft Explorer, and one of the following Operating Systems; Linux, UNIX, Solaris, or NT. Knowledge of at least one high-end email system such as Microsoft Exchange or Lotus Notes. Experience with Web authoring software.

Experience in higher education preferred but not required. Ability to interface and communicate with non-technical personnel, administrative users, staff, faculty and students, as well as professional Information Technology staff. Must possess analytical, oral and written communicative skills, be a quick learner, self-motivated, patient, and be able to work in stressful situations, and at times, be available to work flexible hours. Initiative, creativity and decision-making are required

PHYSICAL DEMANDS:

There are some minimum physical demands for this position. Using and reading from a PC for extended periods of time, moving around a crowded Network Operation Center, moving and carrying server and communications equipment, working with electronic equipment, often in crowded surroundings, and the need to go to end users locations are amongst the demands of this position. May be called upon to physically open and work on servers, PC’s and communications equipment.

NON-PHYSICAL DEMANDS:

There will be the occasional need to work non-traditional hours and long ours of continuous concentration.

PROMOTIONAL OPPORTUNITIES:

This is considered an entry-level position in a family of positions that permit for growth and promotion as experience, training and education meet the qualifications of the next job description in the family. Promotions are expected from this position but will not take place before six months in the position.

SHAREWARE NOTICE: If you find any of the job descriptions useful for your purposes, 
please remember to send $9.95 for each one you use to the address below for the many hours, days or weeks of time we have saved you:

TeleCom Clinic c/o Neil Sachnoff
4402 Stonehedge Road
Edison, NJ 08820

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