TeleCom Clinic's Definitive Guide to Job Descriptions
www.GuideToJobDescriptions.com

JOB TITLE:        DIRECTOR OF TELECOMMUNICATIONS

LAST UPDATE:      August 26, 2001

DESC. NO.:              T1-0030

 

BASIC FUNCTION:

To develop plans, specifications and the technical terms of purchase of other contract documents as they relate to an organizational voice and data telecommunications and video systems. Oversee the design and installation of telecommunication and video systems and direct their operation and maintenance. Responsible for budgeting, expense distribution (price setting), staff development and supervision.

 

 

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

1.      Employs technical and administrative expertise in the development of specifications for a voice, video, and data communications system, including designing, managing and operating broadband (coaxial, microwave) and base band (twisted pair, coaxial) transmission systems, applying data communications and software protocols. Designs, plans, installs, and operates interfaces with other communications facilities.

 

2.      Plans and directs telecommunications projects including the installation and of testing programs for new communications systems, involving technical and financial assessments and evaluations of contractors, software and equipment vendors and their products, with maximum flexibility and minimum disruption of current operations and services.

 

3.      Maintains overall responsibility for the 24 hour a day, uninterrupted operation of the organization communications systems, including telephone operator services. Assures efficient network management and usage, traffic control, minimize failure, and emergency backups.

 

4.      Provide bench testing and repair, including fault detection, isolation and repair of various telecommunications devices and components.

 

5.      Manages administrative services related to the system, including budgeting and billing for services provided. Prepares and submits equipment and service record keeping, and management reports. Manages contracts and other business relationships with vendors and common carriers. Develops and publishes users' guides, provides directory services and technical counsel to using departments.

 

6.      Coordinates with all organization departments and services to assure reliable, cost-effective telecommunications.

 

7.      Plans and implements training programs.

 

8.      Assists in providing computing services and consulting to off-site locations for hard­ware/software and telecommunications planning and acquisitions between Information Systems Division and reporting organizations.

 

9.      Keeps abreast of trends and technical developments in the field by self-study, participating in job-related seminars, courses or conferences, and liaison with vendors. May represent the organization in communications tariff proceedings and to government regulatory and emergency services agencies.

 

 

SUPERVISION RECEIVED:

With the Vice President for Computing and, Director of Information Technology and Services, the Director of Telecommunications serves on the senior management council for information strategies and the development of long range goals and budget objectives.

 

SUPERVISION EXERCISED:

Organizes and directs the activities of the department; hires, disciplines and/or discharge subordinates within established organization guidelines; evaluates performances, recommends salary adjustments and initiates other personnel actions.

 

 

QUALIFICATIONS:

Graduate degree in related technical discipline and at least 5 years of related experience at a managerial level including financial and budgetary activity; or an equivalent of education, specialized training and experience.

 

 

This job description seemed to take great pains in defining a complete and high-level position within the organization. The level of detail for the Qualifications do not seem to be in alignment with the job function. The author would have used a more de­tailed approach such as the following:

 

College degree required, preferably a B.A. or B.S. in Computer Science or Engineering, a minimum of five years experience in telecommunications manage­ment, analysis and design and/or data processing management, or a combined equivalent of education and work experience. Strong working knowledge of telecommunica­tions and managerial concepts and large PBX system environments. Must have excellent interpersonal, verbal and written communication skills.  Supervisory/mana­gement experience.  Experience in a large, complex organizations required. Ability to interface with users and staff and possess excellent oral and written communicative skills. Must be able to work in stressful situations

SHAREWARE NOTICE: If you find any of the job descriptions useful for your purposes, 
please remember to send $9.95 for each one you use to the address below for the many hours, days or weeks of time we have saved you:

TeleCom Clinic c/o Neil Sachnoff
4402 Stonehedge Road
Edison, NJ 08820

Copyright © 1991-2001by Neil S. Sachnoff, First Printing 1991, Printed in the United States of America