TeleCom Clinic's Definitive Guide to Job Descriptions
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JOB TITLE: DIRECTOR OF TELECOMMUNICATIONS

LAST UPDATE: August 30, 2001

DESC. NO.: T1-0050

BASIC FUNCTION:

Plans, organizes and directs the functions and activities of the organization owned voice/data communications systems.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

Manage technical and clerical personnel and supervise vendor activities; oversee overall technical integrity of systems, including maintenance of adequate equipment inventory, maintenance of premise distribution system, and development and implementation of system enhancements; provide voice/data technical support and training to staff and end users; provide for the adequate development or acquisition of training materials, end user aids, and help desk functions; plan and maintain communications budget and accounting/billing chargeback system; conduct analysis, prepare reports, and develop recommendations for management; function as project manager for communications in new building/remodel projects; publish an annual telephone directory; develop and maintain a professional work order system for repairs and enhancements. Perform other related management functions as assigned.

The Director also serves in the administrative capacity as a Department Head and is responsible for the organization's allocation of communications budget.

SUPERVISION RECEIVED:

Performs under the general direction of the Vice President for Information Systems and Computing.

SUPERVISION EXERCISED:

Responsible for the management and review of all technical and clerical personnel in department.

QUALIFICATIONS:

Equivalent to a four-year college degree in business, telecommunications, public administration, or a related field is required. A Bachelor's or Master's Degree is preferred. Six years of progressively responsible related professional experience including two years as a supervisor/manager. Additional qualifying experience may substitute for the required education on a year-to-year basis. Must possess a well rounded background in telecommunications with a strong emphasis on technical aspects of managing large voice/data communications systems; must possess management skill and the ability to interface with all levels of Organization personnel; strong verbal and written skills required; direct experience with integrated voice/data switching systems is preferred.

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TeleCom Clinic c/o Neil Sachnoff
4402 Stonehedge Road
Edison, NJ 08820

Copyright © 1991-2001by Neil S. Sachnoff, First Printing 1991, Printed in the United States of America