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JOB TITLE: DIRECTOR OF SUPPORT OPERATIONS

LAST UPDATE: August 30, 2001

DESC. NO.: T1-0090

BASIC FUNCTION:

The Director of Support Operations provides the planning, direction and management for data communications, voice communications, and computer operations.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

The incumbent is the primary organization-wide coordinator for the development and implementation of the proposed enhanced organizational telecommunications and computer systems. In addition, the incumbent is responsible for the coordination and appropriate coordination of the technical support groups to serve more effectively the needs of the organization; the review of resource utilization and the initiation of procedures for improvement; provide technical and corporate evaluation relating to the acquisition of computer and communications equipment; the application of cost/benefit analysis to current and proposed applications and systems; the organization, structuring and overall personnel management for reporting groups; the development of budgets and maintaining the fiscal viability of reporting units; the development and enforcement of procedures and policies; establishment of priorities and; recruitment, development and supervision of personnel. The director will perform special projects and other duties as assigned.

SUPERVISION RECEIVED:

Reports to the Vice President of Information Services. Participates with and is a member of several standing organizational computing and telecommunications committees.

SUPERVISION EXERCISED:

Direct supervision of managers and staff in areas of responsibility. Provides direct supervision of an expense budget in excess of $10 million.

QUALIFICATIONS:

A four college degree is required in related technical field or Business Management/Business Administration, plus a minimum of eight years of progressive experience in the management of complex organizational structures with a minimum of five years experience within a large scale corporate or academic computer/telecommunications environment, or equivalent combination of education and work experience. Requires excellent administrative, management, financial and budgetary skills, ability to lead computer, telecommunications and other technical professionals, and willingness and expertise to work effectively with a variety of people on all levels. Requires excellent oral and written communication skills.

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TeleCom Clinic c/o Neil Sachnoff
4402 Stonehedge Road
Edison, NJ 08820

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