TeleCom Clinic

TeleCom Clinic's Definitive Guide to Job Descriptions
www.GuideToJobDescriptions.com

Provides a combination of technical and managerial techniques and tools that provide the capability to monitor and control communications system performance.

Supervises monitoring of network performance and reliability to assure minimum interruptions in network service. Recommends changes in network configurations to Manager, Data Center Operations/Network Communications and other professional staff to improve levels of service and reliability. Evaluates and recommends selection of performance monitoring software and hardware to assure effective monitoring and control of network performance.

Supervises the identification and analysis of network problems to maintain and improve levels of service and, assure timely recovery of service in event of outages. Selects, trains and develops subordinate personnel to provide continuity of effective network service. Writes procedures and standards for network use to assure optimum utilization of the network and high level of service to users.

Recommends purchase of new communications software and hardware and related upgrades. Performs Liaison function with communications vendors during trouble determination evaluation and resolution. Maintains up-to-date knowledge on current and new communications hardware and software systems. May perform specific research assignments.

Receives general direction from the Manager, Data Center Operations/Network Communications. Priorities are generally agreed upon in advance by corporate management.

Provides direct supervision of own technical staff and that of vendors during trouble shooting/identification and resolution as is necessary to resolve problem.

College degree, preferably a B.S. or M.S. in related field with 6-8 years of experience in Data Processing Communications, including extensive systems engineering, communications software design, assembly programming, analyzing communications problems, equipment installation and testing, or equivalent combination of education and work experience. Extensive contact with users in organizations requiring effective oral and written communications. Effective relationships with vendors of communications services are required to assure high level of services. Strong working knowledge in software and hardware installation for communications, common carrier facilities, teleprocessing design methodology and tools, and knowledge of data processing.

Supervise electronic technicians, scheduling work, time off, overtime as necessary. Provide technical support to staff in solving problems encountered in the field and provide liaison to Associate and Senior Engineers. Ensure all materials, tools and vehicles used by technical staff are properly maintained; establish and adjust equipment and material stocking levels; provide routine management reports on technical field operations.

1. Perform inspections of work done by subordinates and contractors to ensure adherence to appropriate specifications.

2. Coordinate and participate in the monitoring and development of the installation and maintenance procedures.

3. Work with the Telecom Project Coordinator to assess technical requirements of various construction/renovation projects and coordinate staff scheduling with customer requirements.

4. Responsible for security (keying/access) of switchrooms and telephone equipment locations across campus.

5. Responsible for effecting routine and preventative maintenance of departmental vehicles and tools as well as calibration of test equipment.

6. Maintain data on monthly switchroom and battery plant inspections and provide management reports.

8. Recommend appropriate procedures/policies regarding staffing, hardware stocking levels, work organization, etc., to engineers.

10. Coordinate preventive maintenance visits and reports, appending recommendations for Director.

11. Establish and adjust appropriate stocking levels, effecting orders as needed for terminal equipment and associated hardware as well as installation and repair materials.

12. Perform various duties and responsibilities of telecommunication Technicians as time permits.

14. CONTACTS: Internal; Frequent contact required with facilities, public safety, life safety and Computer Center personnel; routine contact with administrative staff and own department. In constant communication with other departmental employees in order to effect service and repair orders.

15. External: Frequent contact with contractors, vendor representatives; occasional contact with consultants.

WORKING CONDITIONS: Typical telecommunications field work environment. Electrical hazards, working in cramped equipment sites and in/near construction sites. Overtime (evenings and/or weekends) work may be required during peak periods, storm or snow emergencies, when service is disrupted or disturbed, etc.

PHYSICAL DEMANDS: Must be able to distinguish standard AT&T wire color coding. Climbing into and out of manholes. Climbing step ladders for wiring and occasional use of aerial ladders and equipment. Transporting equipment and supplies from inventory to field sites. Routine lifting required; must be able to lift a minimum of 50 pounds.

Reports directly to the Director. Expected to perform daily and routine tasks with a minimum of supervision. Initiative and decision making in the field setting is encouraged. Works with other managers of technical areas to coordinate all field services efforts.

Supervise Telecommunication Technicians I, II and III, coordinating their work schedules including emergency and out-of-hours service calls. Train (or oversee the training of) subordinates; ensure safety procedures are followed.

AAS degree or equivalent in electronics or related field; 2-3 years supervisory experience required. 10-12 years' related experience in installation and maintenance of telecommunications including PBX and electronic key systems; telephone company central office experience helpful. In-depth knowledge of operation and interpretation of telecommunications and electronic testing equipment. Ability to read equipment schematics as well as building and underground prints. Thorough understanding of underground plant construction practices as well as familiarity with appropriate communications and electric codes.

Most hold and maintain valid State driver's license or other, as appropriate. Must have personal vehicle available as necessary.

Supervises the installation, maintenance and trouble shooting/identification of the entire organization's data communications network.

Under general direction, this position is primarily responsible for all phases of the data network operations. Responsibility includes the implementation and maintenance of digital and analog data transmission systems. Supervise, assign and schedule data communications staff for all field work. Review and train technical staff in new data communications technologies and procedures, review installation procedures and prepare documentation. Develop specific project plans, modify existing network operational procedures to meet changes in requirements, and prepare technical support documentation. Prepare long term and short term plans for systems development and systems maintenances. Work closely with communications analysts and interface with other departments' staff. Will assist in budget preparations by providing data about use of physical resources and personnel. Perform other duties and assignments as directed.

Receives general direction from the Manager for Data Communications. Participates in organizational planning strategies for the best utilization of limited staff and resources.

Exercises direct supervision of Data Communications technicians by supervising, assigning and scheduling data communications staff for all field work. Reviews and trains technical staff in new data communications technologies.

College degree, preferably a B.S., B.A., or M.S., minimum of three years experience in the field of data communications, analysis and design, or combined equivalent education and work experience. Knowledge and experience in data communication hardware facilities and related software interfaces. Good working knowledge of LANs, Common Carriers, synchronous and asynchronous protocols. Strong working knowledge of telecommunications concepts, software and hardware. Experience with PC's or mainframes. Must have excellent interpersonal and verbal and written communication skills. Experience in a large, complex institution or corporate structure environment required. Knowledge of organizations data communications environment helpful. Ability to plan and make decisions for future implementations of new systems.

General responsibility is the supervision of the assigned technicians and the assurance of the proper operation of the organizations' telecommunications networks.

1. Under broad guidelines established by the director, the incumbent must be specifically knowledgeable in the operation and function of the organizations owned and privately operated PBX. In the absence of the assigned PBX technician, the incumbent performs software modifications of the PBX and must be capable of recognizing, diagnosing and correcting faults and failures in the functions and operations of the PBX. When the assigned PBX technician is on site, the incumbent is responsible for monitoring the work activities of this technician to insure that the terms of our maintenance agreement are being met and that ongoing preventive maintenance on the PBX is being performed according to manufacturers' recommendations.

2. Establishes techniques and procedures for installation, maintenance and repair of end user subsystems; key, hybrid, consoles, multi-line and/or single line.

3. Monitors activities of technicians to insure that proper procedures are being followed and that standards of workmanship and safety are being met.

4. Oversees activities of contract technicians to ensure that terms of our maintenance contract are being fulfilled.

5. Participates with other departments in the planning, installation and maintenance of related and connected communication systems.

6. Monitors daily level of work orders and trouble tickets, assigning tasks as required and recommends to the director any changes or improvements in procedures.

7. Establishes and maintains an inventory of parts and supplies, initiating reorders as required.

8. Interprets hardware and software diagnostic reports and trouble alarms and takes corrective action to prevent service degradation and/or failure.

9. Provides recommendations and analysis to the director concerning addition or deletion of facilities or equipment to obtain the most cost effective service.

10. Schedules, implements and supervises a preventive maintenance program. This includes maintenance and repair of tools, equipment, vehicles, telephone switching equipment and terminal equipment.

11. As requested, provides advice and design assistance to building construction professionals and tradesmen for specifying and installing building communications entrance facilities and distribution systems.

Reports directly to the Director. Operating under general guidelines, expected to perform daily and routine tasks with a minimum of supervision. Initiative with vendors technicians and staff, and decision making are encouraged. Works with other managers of technical areas to coordinate all efforts that may result in system downtime.

Has direct supervisory responsibility for up to four telephone/switch installation and maintenance technicians. Provides in-direct supervision of vendors technical staff when on the premises.

A working knowledge of voice telephone switching systems, multi-line systems, traffic engineering, transmission and power systems, test procedures and both switched and private line data communications. Specific training in the operation and maintenance of the vendor PBX.

The incumbent must have a working knowledge of cable and wire distribution systems for both outside plant and in-building systems. A working familiarity with cable splicing tools, equipment and materials and the ability to splice PIC type cable is required.

Under immediate supervision, provide basic technical support for the campus telecommunications system through the assembly, installation, testing and maintenance of the telecommunications system, including its equipment and peripherals. Ensure the connection to ancillary hardware and coordinate the processes as needed.

1. Install various types of low-voltage communications cable and wire, testing to ensure installation meets minimum established transmission line standards and characteristics.

3. Respond to typical customer request for emergency, routine and remedial maintenance of telecommunications equipment and circuits, effecting repair/replacement of hardware/software as appropriate. Coordinate testing and maintenance of communications circuits and cables as needed.

5. Complete job tickets to generate proper billing and cable inventory management.

CONTACTS: Internal; Frequent contact with Facilities personnel; routine contact with staff. In constant contact with other departmental employees in order to effect service and repair orders. External; Frequent contact with vendor representatives; occasional contact with consultants.

PHYSICAL DEMANDS: Physical efforts; for example, lifting, visual concentration, standing.

Climbing into and out of manholes, climbing step ladders for wiring and occasional use of aerial ladders and equipment. Transporting equipment and supplies from inventory to field sites. Routine lifting required; must be able to lift a minimum of 50 pounds.

Reporting directly to the Supervisor, is expected to perform daily and routine tasks under immediate supervision. Although initiative is encouraged, most work and technical related decisions are cleared through Supervisor. Works with other technical staff to coordinate efforts.

Except for specific technical details necessary to perform given task, no supervision is exercised.

AAS degree or equivalent in electronics or related field. 3-5 years related experience in installation and maintenance of telecommunications equipment including PBX. Considerable electronic testing skills including a variety of equipment; e.g., transmission test set. Ability to read building and underground prints. Must be able to distinguish AT&T wire color coding.

Must hold and maintain valid State driver's license (or other, as appropriate). Must have personal vehicle available as necessary.

Under direct supervision, provide advanced technical support for the campus telecommunications system through the assembly, installation, testing and maintenance of the telecommunications system including its equipment and peripherals. Troubleshoot electronic equipment problems; provide technical support (installation, testing and maintenance for special circuits, electronic key system equipment and inside wire plant.

1. Install various types of low-voltage communications cable and wire, testing to ensure installation meets minimum transmission line standards and characteristics (i.e., electrical continuity, resistance, etc.)

2. Install, maintain and repair two and four-wire special circuits (i.e., data, Blue Light, fire, security, radio, etc.) to ensure continuity of essential services in support of Public Safety and Life Safety as well as Computer Center and other campus operations.

3. Install, test maintain and repair electronic key service units and associated station equipment as well as other telecommunications terminal equipment and peripherals.

4. Respond to customer requests for emergency, routine and remedial maintenance of complex telecommunications equipment and circuits, effecting repair/replacement of hardware/software as appropriate.

5. Install building riser cable; assure proper bonding and grounding of inside and outside plant cable.

6. Coordinate testing and maintenance of communications circuits and cables as needed.

8. Complete job tickets to generate proper billing and cable inventory management.

CONTACTS: Internal; Frequent contact with Facilities, Public Safety, Life Safety and Computer Operations personnel; In constant communication with other departmental employees in order to effect service and repair orders. External; Frequent contact with vendor representatives; occasional contact with consultants.

PHYSICAL DEMANDS: Physical efforts; for example, lifting, visual concentration, standing, climbing into and out of manholes, climbing step ladders for wiring and occasional use of aerial ladders and equipment. Transporting equipment and supplies from inventory to field sites. Routine lifting required; must be able to lift a minimum of 50 pounds.

Reporting directly to the Supervisor, is expected to perform daily and routine tasks under direct supervision. Initiative is encouraged, some work and technical related decisions are cleared through Supervisor. Works with other technical staff to coordinate efforts.

Provides no direct supervision, but may provide guidance and on-the-job training for Electronic Technician C.

AAS degree or equivalent in electronics or related field. 5-7 years' related experience in installation and maintenance of telecommunications including PBX and electronic key systems. Working knowledge of operation of telecommunications and electronic testing equipment. Ability to read equipment schematics as well as building and underground prints. Must be able to distinguish standard AT&T wire color coding.

Most hold and maintain valid State driver's license (or other, as appropriate). Must have personal vehicle available as necessary.

Under general direction, plans, installs, maintains and repairs inside/outside wire plant, PBX and electronic key telephone systems and peripherals. Coordinate problem resolution with appropriate vendor(s); provide project/equipment planning and surveillance information to Telecom's engineering staff.

1. Respond to customer requests for emergency, routine and remedial maintenance of complex telecommunications equipment and circuits, effecting repair/replacement of hardware/software by escalating problems found to be outside of the organization's system to AT&T, local Telco, or CPE vendor.

2. Install building riser cable; assure proper bonding and grounding of inside and outside plant cable; analyze and effect repair of underground plant problems.

3. Install, maintain and repair two and four-wire special circuits (i.e., data, fire, security, radio, etc.) to ensure continuity of essential services in support of Public Safety and Life Safety and well as other organization operations.

4. Install, test maintain and repair electronic key service units and associated station equipment as well as other telecommunications terminal equipment and peripherals.

5. Conduct monthly preventative maintenance (PM) visits to power plants and switchrooms, recording and reporting findings so corrective action can be taken.

6. Perform periodic inspections of contractor and staff work, reporting finding to Field Supervisor so corrective action can be taken.

7. Perform site survey work to generate project labor/material specifications for Associate Engineer.

8. Install various types of low-voltage communications cable and wire, testing to ensure installation meets minimum transmission line standards and characteristics (i.e., electrical continuity, resistance, etc.)

9. Coordinate testing and maintenance of communications circuits and cables as needed.

11. Complete job tickets to generate proper billing and cable inventory management.

CONTACTS: Internal; Frequent contact with Facilities, Public Safety, Life Safety and other personnel as necessary; In constant communication with other departmental employees in order to effect service and repair orders. External; Frequent contact with vendor representatives; occasional contact with consultants.

Reports directly to the Field Supervisor. Expected to perform daily and routine tasks with a minimum of supervision. Initiative and decision making is encouraged. Works with other Electronic Technicians and managers of technical areas to coordinate all efforts.

May organize and direct the activities of small groups of Electronic Technicians for specific field projects. Assists in the training of technicians of lesser experience.

AAS degree with a BS preferred, or equivalent in electronics or related field. 8-10 years' related experience in installation and maintenance of telecommunications, including PBX and electronic key systems; telephone company central office experience helpful; 1-2 years' supervisory/group leader experience desired. In-depth knowledge of operation and interpretation of telecommunications and electronic testing equipment. Ability to read equipment schematics as well as building and underground prints. Thorough understanding of underground plant construction practices as well as familiarity with appropriate communications and electronic codes.

Must be able to distinguish standard AT&T wire color-coding. Must hold and maintain valid State driver's license (or other, as appropriate), must have personal vehicle available as necessary.

Performs installations and provides maintenance of the organization’s data communications network hardware and cable plant.

Under immediate supervision of the Supervisor for Data Communications, assists in performing installations and in maintaining data communications hardware facilities. He/She is responsible for a daily routine of checking communications equipment attached to the network, logging in any problems and working with vendors to ensure that all are in proper working condition. Performs various diagnoses and repair procedures of a relatively minor complexity. Performs other duties as assigned or directed.

Receives immediate supervision from the Supervisor for Data Communications. Expected to perform daily and routine tasks under immediate supervision. Although initiative is encouraged, most work and technical related decisions are cleared through Supervisor. Works with other technical staff to coordinate efforts.

College degree in related area preferred. A good working knowledge of data communications concepts and equipment required. Minimum of one year hands on experience in dealing with analog and digital hardware and associated protocols, or combined equivalent education and work experience. Experience with problem solving and ability to interface with users and staff in communicating system problems. Must be willing to work flexible hours.

Responsible for installations and on‑going integrity and continuity of the organization's data communications network hardware and cable plant.

Under direct supervision, implements and maintains data communications hardware facilities. He/She is primarily responsible for the upkeep of communications networks and will resolve problems between users, system administrators and vendors. Performs various installations and trouble‑shooting of a complex nature. Assists in development of installations, diagnostic and repair procedures. Other duties as assigned or directed.

Receives direct supervision from the Supervisor for Data Communications. Expected to perform daily and routine tasks under direct supervision. Initiative is encouraged, some work and technical related decisions are cleared through Supervisor. Works with other technical staff to coordinate efforts.

May exercise limited supervision of lower grade Specialists. May be assigned a work crew for special projects.

College degree in related area preferred. A good working knowledge of data communications concepts and equipment required. Minimum of two (2) years hands on experience in dealing with analog and digital communications hardware and associated protocols, or combined equivalent education and work experience. Good knowledge of LANs and data PBXs hardware and associated protocols. Must have analytical ability and good oral and Experience with problem solving and ability to interface with users and staff in communicating system problems. Must be willing to work flexible hours.

Responsible for implementation and upkeep of organization's data communications network, cable plant and hardware.

Under general supervision, participates in the planning of data communications networks and facilities optimization. Will develop, direct, and evaluate procedures for the maintenance and installation of data communications equipment. Debugs hardware and software problems, coordinates preventive maintenance and/or corrective programs with vendor service personnel. Evaluates new data communications equipment. May assume supervisory responsibilities for a group of assigned staff for planning, implementing and directing specific projects.

Receive general supervision from the Supervisor for Data Communications. Expected to perform daily and routine tasks with minimum supervision. Initiative is encouraged, minimum work and technical related decisions are cleared through Supervisor. Works with other technical staff to coordinate efforts.

Will exercise limited supervision of lower grade Specialists. Will be assigned work crews for special projects. Aids in the training and education of co-workers.

College degree, preferably a BS in related area or equivalent professional experience. Minimum of three years in the field of data communications, or combined equivalent education and work experience. Must have an excellent working knowledge of data communications software and hardware and thorough technical knowledge and understanding of all test instruments in the Data Communications Group. Experience with problem solving in a large complex data communications network. Ability to interface with users and staff and possess good oral and written communicative skills. Must be able to work in stressful situations and be willing to work flexible hours.

SHAREWARE NOTICE: If you find any of the job descriptions useful for your purposes,
please remember to send $9.95 for each one you use to the address below for the many hours, days or weeks of time we have saved you:

TeleCom Clinic c/o Neil Sachnoff
4402 Stonehedge Road
Edison, NJ 08820

Copyright © 1991-2001by Neil S. Sachnoff, First Printing 1991, Printed in the United States of America